Shipping & Returns
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address worldwide, though some products have restrictions and may not be eligible for international shipping.
When you place an order, we will estimate shipping and delivery dates based on item availability and the shipping options you select. Shipping date estimates may be displayed on the shipping quotes page, depending on the provider you choose.
Please note that shipping rates for many items are weight-based. You can find the weight of any such item on its detail page. To align with the policies of our shipping companies, all weights will be rounded up to the next full pound.
Expedited Shipments (FedEx 2-Day)
For expedited shipments, if your order is shipped from KING on the same day it was placed but arrives late due to FedEx, KING is not responsible for the delay. Customers accept the risk of expedited shipments not arriving on time. Additionally, any expedited shipments placed after 2 PM Central Time will be processed the following business day.
Please note that our shipping times are based on business days, so weekends do not count toward shipping duration. For example, expedited shipments placed on Thursday may not arrive until Monday, while those placed on Friday before 2 PM Central Time will be delivered on Monday or Tuesday. Any expedited shipments placed after 2 PM Central Time on Friday will not ship until Monday, resulting in a Wednesday delivery.