Being Busy Isn’t a Bad Thing | KING
Arielle Seorum, Administrative Assistant
“I love to talk. The more I talk, the more I learn.” – Arielle
Arielle is a relatively new employee for KING. She has been the face of the front desk for the last six months and she’s happy with her position at the company. One qualm she has is that she wishes she could do more.
“I wish I could help more. I want to know more about the units and how they work,” she said.
For her first 9-to-5, she has her hands full. On a typical day, you may walk into KING’s main office in Bloomington, Minn. to find a woman sitting behind her desk with a phone perched between her right cheek and shoulder while she’s typing vigorously into FileMaker. Her tasks are best accomplished with a little improvisation, and that’s the way she likes it.
“It’s not straight to the books, you know? You can express yourself around here,” she said. “They help you out when you need it and give you a boost when you’re doing well.”
She takes on other work to keep her busy. When she’s not taking service calls or entering invoices, she assists Dennis on the shop floor and helps Lori on the administrative side.
Arielle also has her hands full at home, and that’s the way she likes it. She spends a lot of time socializing pet rabbits at Petco as a volunteer for the Minnesota Rabbit Companion Society.
Scott Wilken, Chief Technology Officer
With a background in both communications and control systems, Scott is KING’s resident authority on all things technology related. Scott believes in providing products that really make a difference in their lives of KING’s customers. While this includes selecting and utilizing various technologies, Scott also likes to interact with customers directly to learn what their needs are and how their experiences could continually be made better.
“I love speaking with KING’s customers directly to learn about their needs,” he said. “This ensures that we always provide products that are the easiest to use and have the features that they really do want.”
Scott has a proven method for incorporating research and development into each new product that KING produces. This all starts with customer feedback, either directly or through others at KING ranging from sales to customer service. Prototypes are then created and tested with potential users, and eventually this becomes refined into a mass producible KING product. There is a spirit of collaboration that goes into every step of the process.
At home, Scott hones his troubleshooting skills by tinkering with broken electronics he buys from sources such as eBay or thrift shops. He repairs them back to working condition while learning valuable lessons about how they work and are assembled. If you took a quick glance at the wristwatch he wears to work most days, you wouldn’t imagine that those small gears and cogs were defunct before Scott coaxed them back into working condition. He has fixed a number of watches himself, too.
Though Scott spends a lot of time solving electromechanical puzzles, he takes his family to their lake cabin in central Minnesota most weekends during the summer and throughout the year.
“We play strategy board games, like Puerto Rico, Cataan, that sort of thing,” Scott said.
In next week’s post, you’ll hear more from the engineering side of the fence, with details about how the infrastructure of KING’s legacy rests on their shoulders.